Organizational Development & Consultation
CONTACT's Department of Organizational Development and Consultation is your partner in providing specialized services to managers and employees. To reach a consultant, please call 1-800-222-8335 and ask to be transferred to Organizational Development and Consultation.
Whether your concern is a senior executive in need of conflict resolution skills, a team struggling with multiple changes in assignments and personnel, or a traumatizing incident that affects the work environment, the Department of Organizational Development and Consultation can assist you in getting back on track.
Frequently Asked Questions About Training, Consultation and Traumatic Event Response Services
Training and Staff Development
The Department of Organizational Development and Consultation can help you meet staff development challenges with a wide variety of topics, including conflict and communication skill building, change and stress management, diversity and work culture. Compliance training for sexual harassment and substance abuse recognition are also available.
In addition to the training services described above, CONTACT's EAP client organizations may request on-site presentations that explain EAP services, promote the use of these services and answer questions that employees or managers may have. The EAP Orientation is available to educate employees while the EAP Supervisor Training focuses on management issues. A CONTACT representative is available upon request to present information and facilitate discussion. Video presentations covering employee information and/or supervisor information are also available upon request. See our Seminar Menu for a complete listing of current workshops.
Crisis Intervention for Traumatic Event and Critical Incident Response Services
Relying on licensed counselors with extensive crisis intervention experience, the Department of Organizational Development and Consultation has provided comprehensive traumatic event and critical incident response services for more than 20 years. Traumatic events challenge coping mechanisms and have the potential to be overwhelming to affected employees. Providing well-trained counselors onsite as quickly as possible can help minimize individual reactions.
Mediation, Facilitation and Consultation
Regardless of the source, workplace conflict can be challenging, time-consuming and costly. CONTACT's Department of Organizational Development and Consultation provides mediation and facilitation services that can help your staff get back on track quickly and effectively.
Performance Coaching
CONTACT's performance coaching services can help a valuable employee overcome skill deficits and succeed in your organization. Our coaches will consult with key stakeholders, identify desired goals, and customize a program to assist the employee in meeting those goals. Performance coaching often focuses on:
- Speaking and listening skills
- Goal setting and time management
- Problem solving and problem anticipation
- Managing emotional reactivity
- Understanding conflict resolution styles
CONTACT's performance coaching services can help senior executives, team leaders and employees at every level achieve peak performance and consistently contribute to the organization's bottom line.