Integrated EAP and Managed Behavioral Health Care
Improve Behavioral Health, Increase Productivity and Lower Health Care Costs
For some employees, EAP services are enough to help them manage life's difficulties and remain productive at work. Others require additional care through a thoughtful, responsive managed behavioral health care program. CONTACT's Integrated EAP and Managed Behavioral Health Care approach blends both services into a seamless program for employees and their dependents. Integration also provides employers and benefit administrators with an efficient, single source for management and reporting without the challenge of multiple vendors.
- Toll-free telephone access 24 hours a day, 365 days a year
- Emergency access and referral with a master’s-level, licensed clinician
- One stop access to credentialed EAP and Managed Behavioral Health Care providers
- Face-to-face assessments and counseling
- Web-based tools and resources
- Integrated utilization and case management services
- Dedicated account management services with integrated reporting
- Integrated claims adjudication and actuarial services
Employers also receive several ancillary services including unlimited onsite employee orientations and supervisor training, management referral process, bank of hours for educational workshops and seminars, as well as quarterly and annual reports. Materials are also available to educate employees about their benefit.
CONTACT's integrated approach allows employees with complex behavioral health needs to continue care with their choice of provider without the challenge and uncertainty of transitioning to a new provider. This approach prevents the early termination of care that is often associated with transitioning between stand alone services; therefore, resulting in lasting positive clinical outcomes and cost savings.